In its simplest sense, Artificial Intelligence refers to computer programs or robots that mimics human intelligence, not only by performing the same functions that humans do (like recognising speech), but by being able to either reason or learn from examples.
Textbooks define the field as "the study and design of intelligent agents" where an intelligent agent is a system that perceives its environment and takes actions that maximise its chances of success. The Virual Assistant here is purely an example. Your Virtual Assistant will understand the basic fundamentals of insurance and can be used for customer support. You are able to choose from a viriety of diffirent bots all powered by Bot Libre technology .